| Relevance/rationale of the indicator (resp. why the indicator was chosen to measure the target and how it is suitable for these purposes) |
Measuring satisfaction with public services is at the heart of a citizen-centered approach to service delivery and an important outcome indicator of overall government performance. Mindful of close connection between service provision/performance, citizen satisfaction and public trust, governments are increasingly interested in better understanding citizens’ needs, experiences and preferences to be able to provide better targeted services, including for underserved populations. |
| Target value of the indicator and its evaluation |
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| Definition |
This indicator measures levels of public satisfaction with people’s last experience with public services, in the three service areas of healthcare, education and government services (i.e. services to obtain government-issued identification documents and services for the civil registration of life events such as births, marriages and deaths). |
| Measuring unit |
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| Indicator disaggregation |
By sex
By age |
| Reference period (resp. the period to which the indicator relates) |
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| Related geographical area |
CZ (NUTS 0) |
| Comment |
Data for indicator 16.6.2 are not available according to the relevant UN methodology. Therefore, a proxy indicator was designed, which can be used as a substitute for reporting indicator 16.6.2.
The proportion of men and women in each survey is 50:50.
For data disaggregated by sex, the result is statistically significant (p> 0.05) in 2003/09, 2005/06, 2006/02, 2007/12, 2008/12, 2012/01 and 2019/02.
For data disaggregated by age, the result is statistically significant (p> 0.05) in 2020/02, 2021/06 and 2022/11.
Asked question: "How satisfied or dissatisfied are you with the current state of the following areas in the Czech Republic: i) the functioning of the authorities"
The indicator evaluates the population 18+.
The number of respondents (N) for the years: 2003/02 = 987; 2003/09 = 941; 2004/02 = 962; 2004/10 = 954; 2005/02 = 986; 2005/06 = 961; 2006/02 = 974; 2007/06 = 959; 2007/12 = 1,011; 2008/06 = 996; 2008/12 = 1,094; 2009/06 = 1,052; 2009/12 = 1,023; 2011/01 = 981; 2011/06 = 967; 2012/01 = 1,036; 2012/06 = 992; 2013/01 = 989; 2013/06 = 980; 2014/01 = 1,063; 2015/02 = 1,029; 2015/09 = 953; 2016/02 = 1,042; 2017/01 = 994; 2019/02 = 1,039; 2020/02 = 1,016; 2021/06 = 925; 2022/11 = 874. |
